Dear Relatives and Friends
I wanted to write to you to update on our COVID-19 policy and specifically in respect of visiting across the Valorum Care Services.
I am very acutely aware of the guidance changing from area to area and also on sometimes a regular basis, and this can sometimes be somewhat confusing and conflicting and as we head into another potentially challenging few months it is important that we have clear guidance in relation to visiting across all our services, which ultimately protects the people we are entrusted to provide care and support to, but also that where possible we can allow family to visitation.
Therefore, I am afraid that it remains that visitors are not permitted inside our services, apart from in some exceptional circumstances. This is to maintain necessary infection control measures during the current COVID-19 pandemic and beyond. We will still ensure that vital medical visits are made, ensuring that they wash their hands on entering, and we will be asking all visitors to ensure they have no symptoms and will be taking their temperature.
In some instance we are enabling outdoor visits via a booking system but have strict protocols to ensure the safety of all. We know how important communication between residents, patients, friends and family is, and all of our services are set up for video calling to enable you to keep in touch and we are confident that our staff are doing all they can to ensure that life in our services remains as comfortable and sociable as possible, as we support them with delivering interactive activities, whilst practicing physical distancing.
If you have any questions please do not hesitate to contact us on our helpline at email@example.com or please call the service if you would like to speak to a loved one.
We will continue to review the guidance and as soon as it is possible to open our services for visiting, we will do so and will inform you of this.
We appreciate your ongoing understanding.
Chief Executive Officer
Valorum Care Group