At the heart of our philosophy of care, is recognising each person as an individual, with our commitment to enriching their life.

At Valorum Care, we believe that everybody has the right to fulfil their potential and to grow and develop in accordance with their own beliefs, passions and interests. Valorum – which means “value” in Latin – ensure that everybody is valued for who they are as individuals.

We celebrate people’s collective differences, as well as their shared strengths and we recognise that your support needs are individual to you. Your needs will form an integral part of your care plan which we will personalise for you.

We will never lose sight of all the important things which make you individual, such as activities, hobbies, personal choices and more importantly your loved ones. These details become a valuable guide to us and will ensure we provide a care service that will enrich your life.

Valorum Care is able to offer a range of services tailored to meet your individual needs, irrespective of which care pathway you are on. You will have the flexibility to transition seamlessly from one service to another determined by the level of care & support you need, provided in the appropriate environment without the need for additional assessment.

COVID-19

Dear Relatives and Friends

I wanted to write to you to update on our COVID-19 policy and specifically in respect of visiting across the Valorum Care Services.

I am very acutely aware of the guidance changing from area to area and also on sometimes a regular basis, and this can sometimes be somewhat confusing and conflicting and as we head into another potentially challenging few months it is important that we have clear guidance in relation to visiting across all our services, which ultimately protects the people we are entrusted to provide care and support to, but also that where possible we can allow family to visitation.

Therefore, I am afraid that it remains that visitors are not permitted inside our services, apart from in some exceptional circumstances. This is to maintain necessary infection control measures during the current COVID-19 pandemic and beyond. We will still ensure that vital medical visits are made, ensuring that they wash their hands on entering, and we will be asking all visitors to ensure they have no symptoms and will be taking their temperature.

In some instance we are enabling outdoor visits via a booking system but have strict protocols to ensure the safety of all. We know how important communication between residents, patients, friends and family is, and all of our services are set up for video calling to enable you to keep in touch and we are confident that our staff are doing all they can to ensure that life in our services remains as comfortable and sociable as possible, as we support them with delivering interactive activities, whilst practicing physical distancing.

If you have any questions please do not hesitate to contact us on our helpline at covid-19@valorumcaregroup.com or please call the service if you would like to speak to a loved one.

We will continue to review the guidance and as soon as it is possible to open our services for visiting, we will do so and will inform you of this.
We appreciate your ongoing understanding.

Kind Regards

Robin Sidebottom

Chief Executive Officer

Valorum Care Group